Garage Door Off Track
Customer Issue: Mrs. Peterson had been on her way out when her garage door stopped moving partway up, and wouldn’t budge.
Our Solution: We looked over Mrs. Peterson’s garage door system, and located the issue. Several garage door rollers had come off of the track and gotten the whole door stuck in the process. Our professionals clamped the door in place, before prying the tracks open. Once the rollers had been returned and the track closed, we confirmed that the door slipped along easily.
Customer Issue: The customer’s garage door opener stopped responding to internet/smartphone controls, even after the customers reinstalled their apps.
Our Solution: After resetting the opener from factory defaults, our team’s software specialist began reprogramming the garage door opener while the rest helped verify the user side of things. After the opener software and all the apps had been reinstalled and resynced, the problem was solved.
Customer Issue: The customer noticed a growing spiderweb of cracks across one of her tracks, and opted to replace it immediately.
Our Solution: Fortunately, the track was still functional for the moment, so our team lifted the door into overhead position before unplugging the opener and removing the damaged track section. We then installed a new track of similar dimensions and ensured the door rollers could move inside it with zero issues.
New Garage Door Installation
Customer Issue: Wanted a new garage door.
Our Solution: The customer was looking for a door with wooden panels that would improve the curb appeal of his home. We recommended he get a Clopay garage door from the CANYON RIDGE® collection, which has beautiful and durable models. We then proceeded to install the new door for him and made sure he was completely satisfied with it.
Garage Door Troubleshooting
Customer Issue: Garage door wouldn't open.
Our Solution: We examined several parts of the system, including the rollers and the tracks as well as the cables and the springs. Eventually, we discovered the problem to be the opener motor gear, which was completely worn. We replaced it with a new unit and the door was able to open easily once again.
Customer Issue: Worn out rollers.
Our Solution: Upon inspecting the customer's rollers we discovered that a good amount of them were completely worn and unable to do their job properly. We replaced them with new nylon coated rollers that don't require lubrication and are naturally quieter. Then we made sure the door opened and closed silently and smoothly.